Monday memo #12: Amazon
Each day at the The Browser we recommend five or six pieces of outstanding new writing. In the Monday Memo we plunder our archives to bring you our all-time favourites on a current theme. This week: inside Amazon.
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Inside Amazon’s Bruising Workplace (http://www.nytimes.com/2015/08/16/technology/inside-amazon-wrestling-big-ideas-in-a-bruising-workplace.html?_r=0)
David Streitfeld & Jodi Kantor | New York Times | 15th August 2015
Amazon workers are "encouraged to tear apart one another’s ideas in meetings", to "toil long and late", and to meet standards that the company boasts are “unreasonably high”. But is that a reasonable way to run a company? Amazon may say that this article channels the sour grapes of ex-employees, but the accumulation of anecdotal evidence is both inspiring and depressing. It seems that you can work or live, but not both (6,700 words)
The Ultimate Amazon Product (http://www.theawl.com/2015/04/the-ultimate-amazon-product)
John Herrman | Awl | 3rd April 2015
When a start-up launches a ground-breaking product, it usually gets the benefit of the doubt. The product will succeed only by meeting a demand, and who knows where the value may eventually be captured. But when Amazon launches a product — Dash, Home Services — different rules apply. Every launch is a bid for a monopoly. Amazon products "feel, first and foremost, like solutions to Amazon’s problems, not yours" (1,300 words)
Why Amazon has No Profits (http://ben-evans.com/benedictevans/2014/9/4/why-amazon-has-no-profits-and-why-it-works)
Benedict Evans | 5th September 2014
"We have dozens of separate businesses within Amazon, and over two million third party seller accounts, all sitting on top of the Amazon fulfillment and commerce platform. Some are mature and profitable, some are not. Someone at Amazon has the job of making sure that each quarter, this nets out to as close to zero as possible, at least as far as net income goes. There’s no other way to achieve that sort of consistency" (2,300 words)
The Amazon Whisperer (http://www.fastcompany.com/3021229/chaim-pikarski-the-amazon-whisperer)
Jason Feifer | Fast Company | 18th November 2013
Meet the company that makes products based on Amazon reviews of other products. It's called C&A and it has 20 staff in New Jersey scanning internet comments to find what additional features shoppers want in a product. If customer reviews of waterproof audio speakers on Amazon are asking for a speaker with Bluetooth connectivity, for example, C&A hires a manufacturer in China to produce one (1,740 words)
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Robert Cottrell, Editor
Duncan Brown, Publisher